By John C. Drachman

Will money managers soon be showing their customers more love?

According to D. Bruce Johnston, due to pressures from outside the industry, most notably from banks, the answer is a resounding “yes.”

Loud and clear: customers want attention

“As the customer service benchmark is being raised outside of the industry, money managers too will find themselves held to a higher standard by investors and advisors,” added the president of DBJ Associates.

Banks have raised customer service bar

Johnston sees part of the pressure coming from the rise of mobile technology, especially  iPads, which “are conditioning people to expect instant access to information 24/7.”

According to Johnston, such initiatives are not unknown in investment distribution. “It’s something asset managers have been trying to teach through value-add programs — to be more sensitive to the clients’ needs,” he said in a recent Hannah Glover article for Ignites. “It’s time for asset managers to apply the same standards to both advisors and investors,” he added.

Johnston, co-author of Introduction to Social Media with R. Jeffrey Young of Huntington Asset Services, added that “As firms study and adapt to the new world of enhanced customer service, they should not overlook creative and cost-efficient solutions that are close at hand.”

Johnston concluded that social media blogs and networks offer financial marketers a convenient and inexpensive way to provide more service-oriented communications to customers.

By John Drachman

“I don’t understand  about contact capture — I just need client acquisition.” (Overheard from a discussion between two financial advisors.)

An important part of any growth strategy is having the capability to reach out and attract new interest.

To promote products and services through traditional marketing venues, marketers face a task that can be time-consuming, expensive and perhaps annoying for recipients of a message. Think of paper-based direct mail.

Client acquisition's new best friend: Social media

On the other hand, social networking, participation in blogs and discussions groups are easy for prospects to engage in without having to make a commitment — until they are ready. Meanwhile, the link between a prospect and a product has a chance to strengthen over time. The decision to receive a message is elective; the prospect has a choice to engage in the communications — or opt out.

Simply put, low cost social media efforts act like a 24/7 business development machine for financial advisors and money managers on a budget.

If you are thinking about setting the stage for undertaking your own social media initiative, Advisolocity’s latest webinar, “Where Social Media Meets Client Acquisition,” can help. It aims to answer questions like these:

• What’s the minimum effort required to undertake a social media effort?
• What is the single best social media thing  you can do to improve client acquisition?
• What are the steps that lead from capturing contacts to actually acquiring clients?

To see  how easy-to-use, low-cost social media programs are helping asset managers and advisors stand out in a crowded market, view “Where Social Media Meets Client Acquisition.”

By D. Bruce Johnston, President and Chief Executive Officer, Advisolocity

There is good news about social media for smaller fund managers and advisors ahead.

Smaller Fund Managers Can Stand Out with Financial Social Media Marketing: Johnston

The new media platform has enough history to prove its cost-efficiency and value over traditional methods.

According to SocialWare’s Guide to Embracing Social Technologies in Regulated Industries, “The Altimeter Group found that companies with the highest levels of social media engagement increased revenues by 18% in the last 12 months, while the least active declined by 6%.”

While this alone doesn’t prove that all social media strategies have delivered, it does remove one of the barriers to trying a social media effort: social media has been proven to increase business.

A number of investment service providers and publications have been tackling the implications of the growing realization that revenue growth likes social media.

On August 3, Huntington Asset Services, formerly known as Unified Fund Services, will sponsor its first webinar on the topic of Using Social Media to Build Investor Awareness.

Interested investment industry professionals are invited to participate in the webinar by registering here.

The business-building implications of social media for liquidity-pinched financial services firms are growing larger. For example, recent data from marketing firm LederMark Communications underscores the growing popularity of these tools among financial services professionals.

According to that survey, up to 40% of all users say that social media strategies are helping them build new business. Research from Spectrem Consulting Group last spring delivered similar findings:

• 63% of Twitter users read tweets that offer financial advice
• 46% of YouTube users and 41% of Facebook users seek information from social networking investment forums

In addition to offering some practical guidance on how to use social media, the August 3 webinar also intends to feature insights on regulatory trends and archiving solutions.

Huntington Asset Services will continue to expand its social media marketing focus during its annual client meeting to be held September 12-13 in Indianapolis.

By D. Bruce Johnston, President and Chief Executive Officer, Advisolocity

Confronted with the shock of the new, it’s only natural for large organizations to trust that yesterday’s strategies will continue to work a little longer.

Social media raises awareness cost-effectively

However, after FINRA-1006 was released last spring, the regulatory guidelines that govern social networking policy for the investment industry leveled the playing field for everyone. As a number of the nation’s leading firms adopt a slow, but steady approach to social media strategies, the time may right for other firms to take the initiative.

For example, recent data from marketing firm LederMark Communications underscores the growing popularity of these tools among financial services professionals:

• 85% of those under 50 use social media
• 50% of those over 50 use these cost-effective tools
• Up to 40% of all users say that social media strategies are helping them build new business

Research from Spectrem Consulting Group last spring delivered similar findings:

• 63% of Twitter users read tweets that offer financial advice
• 46% of YouTube users and 41% of Facebook users seek information from social networking investment forums

A number of investment service providers and publications have been tackling the implications of the social media question. Recently, Spectrem Group and Financial Advisor Magazine sponsored a conference that identified a wide range of issues affecting advisors and investors in the shifting wealth management landscape.

Unified Fund Services, Inc., a subsidiary of Huntington Bank, which is based in Columbus, OH, announced its sponsorship of a webinar for financial advisors and fund marketers on August 3, called Using Social Media.

In addition to offering some practical guidance on how to use social media, the webinar also intends to feature insights on regulatory trends and archiving solutions. Using Social Media is designed to alert up-and-coming money managers and financial advisors to the advantages of implementing low-cost social media marketing programs.

Interested investment industry professionals are invited to participate in the webinar by registering here. Unified will continue to expand its social media marketing focus during its annual client meeting to be held September 12-13.

Personally, I think firms providing timely and accurate portfolio information, articles of interest and thought leadership pieces versus market commentary will distinguish themselves from the rest.